Forum Slaps Rs 25,000 Fine on Coca-Cola’s Bottling Arm in 10-year Old Case

District consumer dispute redressal forum president Omprakash Sharma and member Atul Jain said on Tuesday that the recovery of the worm in the soft drink bottle amounted to deficiency in service.

Indore: The locale buyer discussion here has forced a fine of Rs 25,000 on Coca-Cola India’s packaging arm and three different respondents for a situation where a worm was found in a fixed soda pop jug of the organization about 10 years prior.

Region customer question redressal discussion president Omprakash Sharma and part Atul Jain said on Tuesday that the recuperation of the worm in the soda pop jug added up to insufficiency in administration.

The gathering discarded a request documented by nearby inhabitant Naveen Jain against Hindustan Coca-Cola Beverages (HCCB), the packaging arm of Coca-Cola India.

“The blame in administration given by the respondents has dispensed mental torment to the candidate and for this, the respondents should pay Rs 25,000 to him in two months,” the discussion saw in its nine-page request.

The discussion guided the respondents to pay Rs 8 also to the applicant – the cost at which he purchased the worm-swarmed cold beverage bottle at that point.

It additionally forced an expense of Rs 3,000 on the respondents to be paid to the solicitor, who had spent the aggregate on suing them.

Jain had documented a request with the gathering expressing he had purchased 12 containers of ‘Sprite’, a soda pop made by Coca-Cola, from a shop, Raj Enterprises, situated on the Dhar Road here on April 29, 2009 for the birthday gathering of his child.

The solicitor expressed that when he returned home he found a worm in one of the jugs.

From that point, Jain documented grievances with Madhya Pradesh-based Hindustan Coca-Cola Beverages plant at Rajgarh region, the organization’s Indore office and two nearby firms Raj Enterprises and Mittal Agency.

With all due respect, the HCCB rejected the applicant’s case and said they make high caliber sodas and their jugs are fixed with programmed modernized machines.

After this, the stuffed soda pop jugs are trucked out of the plant, the organization had told the discussion amid the becoming aware of the request.

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